Contact Us

Drop us an email on bookings@sortedsurfshop.co.uk or give us a call on 01202 300668.

Please note that it can take up to 2-3 working days for us to get back to your enquiry, particularly during peak times like School Holidays, Bank Holidays and heatwaves!

Here’s a few answers to frequently asked questions:

  • My booking was cancelled due to unsuitable conditions, how do I get a refund? Just pop us an email at bookings@sortedsurfshop.co.uk with the name on your booking and your booking confirmation code (from your confirmation email) and we can process the refund for you. Please note that refunds can take 5-10 working days to clear in your bank account.

  • Is Kids Club running this season? Unfortunately, as of Spring 2022 we are unable to run Kids Club due to staffing and logistical issues. If this changes we will post an update to our social channels and website.

  • Do I need to pay a deposit? We take full payment to confirm bookings - if you need to cancel your session just let us know with at least 48 hours notice (or 5 days notice for private groups) otherwise we cannot refund your payment.

  • Can I book hire equipment? We don’t accept prebookings on any hire equipment. All hire is on a first-come first-served basis, and you will need valid ID, a credit/debit card and previous experience in order to hire.

How to find us

The Overstrand, Undercliff Dr, Bournemouth, BH5 1BN

We are 2 minutes to the left (East) of Boscombe Pier on the seafront promenade. There is ample parking nearby but we recommend getting down early (before 9am) on hot summer days as the closest car parks fill up quickly.

 
““Never been surfing in my life and always wanted to do it...Sorted Surf School made it the perfect experience!! All the staff were really helpful, especially the instructor Adam (who was a hero)! Highly recommend this for anyone who is a greenhorn to surfing!””
— Ste Jones - TripAdvisor